Please check your junk mailbox, as sometimes tickets may land in that inbox. If you're still unable to find your e-mail, please send us an e-mail us on [email protected] 

Before you arrive to the payment page while placing your order, you're required to tick the box 'I have read & agree to the terms & conditions'. At this step you can view our terms & conditions. 

Please rebook your entire order with the correct details within 48 hours from the time the incorrect booking was made. We are unable to make partial refunds / amendments to a booking once you have completed purchase. Once you have rebooked, e-mail us on [email protected] and we will refund your original order

Unfortunately due to the strictly limited number of seats, if a male or female books the incorrect ticket, we will be unable to accommodate a seat for them. Ticket holders are encouraged to check their ticket type before completing their purchase & after order confirmation. If you have incorrectly booked the ticket, please rebook within 48 hours of you making your booking. Once you have rebooked, e-mail us on [email protected] and we will refund your original order

Yes, all children require a ticket. Please ensure you hold a ticket for your child.

All our tickets as per the terms and conditions agreed prior to purchasing are non-refundable. Tickets are transferable only to the same type. For example, a male ticket cannot be transferred to a female and vice versa. Please contact us informing us to whom you wish to transfer tickets to.

No, you will need to rebook your ticket for the correct event. You must rebook your ticket within 48 hours of the incorrect booking, please e-mail us on [email protected] and we will refund your original order inshaAllah

Brothers will be seated in the Brother's prayer area & sister's will be seated in the sister's prayer area. Our staff will guide you to your seat. We will ask for a row to be filled up before opening up seats on the next row. Please try to arrive in your groups if you wish to be seated together. For iftar events, seating will be floor seating. There will be a limited number of chairs available for those who require it.

Due to logistics we are unable to seat an entire family together therefore the seating will be split into two sections, male and female. Male ticket holders will sit in the male section and female ticket holders will sit in the female section. If all the male / female members of the family wish to sit together, we will try to accommodate this however we cannot guarantee this.

Anyone with a child ticket can sit with either of their parents

Iftar is included within the ticket price. We are unable to cater for any specific dietary requirements

Yes, prayer will be prayed in congregation inshaAllah

Yes, our events are open to those of all faith and no faith

The venue is a large venue so there is plenty of space for yourself if you just want to hear the wonderful recitation.